Why isn't it collected and served up for the customer in an easy manner?

There's information all over the site, here and there about some of this. It may continue to work in it's current state but you should call 1-80 to have a tech visit scheduled to repair the issue. The Red alarm light indicates a low light (laser) signal. What does this mean I should do I have unplugged it tice but the red light still lights. Should I be so inclined, I'd like to be able to go to detailed documentation for the Gateway and the STB. The internet is working but the red alarm light is on the fiber box. Here's a concept: I'd also like the user-guide to by STB's remote, and how about my channel line-up. If I pick one of those three, I'd like to go to some User Guides that provide an overview and the meaning of the lights on the boxes. From the myATT site on the web, or app on my phone, have a drop-down that shows my equipment: ONT/NID demodulating the signal on the fiber to ethernet, an Arris BGW210-700 Gateway. ATT knows I have UverseTV and GigaPower 1Gbps service. The technology is not that difficult to understand if made easily accessible and presented properly. I know I'm sounding like a broken record. It had a solid red light so I did a reset and now it is blinking green and red. I was able to reset the ONT by turning my outlet off for a few minutes then back on and it seems to be working fine after. No documentation delivered at the time of service install. I have the 1Gig Fiber connection and my ONT showed a red light on ALARM. Why shouldn't the ISP educate consumers? It would be so simple. and a common sense understanding of the lights on the ONT and the RG, colors, meaning. You would think it would be in ATT's and the customer's best interest if they provided a summary document explaining the path of data flow starting at the the optical fiber coming into the neighborhood, the DSLAM, ONT/NID, the RG.

Att fiber red alarm light